سياسة الاسترجاع ورد الأموال

Enjoy shopping with the features of the return policy below: 1- You have 3 days from the date of receipt of any item to submit a return request. Shipping costs are borne by the buyer, provided that the product is intact, the product box is also intact, and all its attachments are in good condition. After verification, the amount will be refunded within 1-7 business days. 2- If the item has a defect, does not work properly, or does not match the website description, you have the right to return it within 3 days from the date of receipt, and you will be compensated with a usable replacement or a refund of the purchase price plus the shipping costs paid at purchase. 3- The amount will be transferred within 1-7 business days. Some frequently asked questions: Q: I received a defective/damaged product, can I get a refund? In case the product you received is damaged or has a defect, you can return the product within 3 days from the date of receipt, provided it is in the same condition as when received, with the original box and/or packaging intact. Once we receive the returned product, we will inspect it, and if it is found to be defective or damaged, we will resend the product or refund the paid amount along with any shipping or delivery fees, which will be paid during your return request within one week from the date of your return. Q: When is "return" not possible? There are some cases where we cannot support the return: If the return request is made outside the specified time frame of 3 days for defective or non-compliant products from the date of receipt. If the product has been used, damaged, or is not in the same condition as when received. The specific non-returnable categories that include added phrases or names and similar examples are engraved pens or bags with added or hanging names, or standard items with added names... Custom-made orders for the customer. Any consumable product that has been used or installed. Anything missing from the package you received, including price tags, labels, original packaging, free accessories, and attachments. Fragile products related to personal hygiene. Q: If the customer entered incorrect phrases, for example ("Gift to Mohamed Abdullah") and then wanted to change the phrase to ("Gift to Mohamed Saleh"), can it be modified or the product returned? In this case, the customer should contact customer service to check if the order has been prepared or not. If the product is ready for shipping or delivery, the customer cannot request a refund or modification. However, some products can be corrected, and the customer bears the cost of the correction. For example, a customer ordered a coffee mug and added the name ("Haya") but wanted to change the name to ("Umm Mohamed"). The customer was informed that the order is ready, and the error can be corrected if the customer bears the cost of the correction. Q: Who pays the shipping or delivery fees when returning a product? You can return the product within 3 days from the date of receipt, and it is shipped by the customer to our address. The store does not bear the shipping or delivery costs unless the product is defective or broken, in which case the store will cover the shipping cost.